Interview transcript

Facets detected across the entire interview

Visible emotional engagement pattern

Visible emotional response to travel payment topics

Travel context shaping payment needs

Travel payment decision drivers and friction

Travel payment methods by journey stage

Travel Payment Needs

Introduction

Q1

Let’s start with a quick introduction. Could you tell me a bit about yourself: what you do, what you like to do for fun, and the last place you traveled internationally for leisure?

Open-ended

Summary

Based on 95 interviews
  • Diverse Traveler Demographics and Lifestyles: Respondents spanned a wide range of ages, life stages, and professions—students, parents, professionals, retirees—reflecting broad potential market segments for travel propositions and indicating travel is a priority across varied lifestyles.

  • Travel as a Major Social and Personal Priority: Participants consistently identified international leisure travel as important for relaxation, experiencing new cultures, and spending quality time with family or friends, highlighting that leisure travel often intertwines with social connection, life milestones, or personal enrichment.

  • Geographically Varied and Culturally Motivated Destinations: Recent leisure travel destinations covered every major continent, with choices motivated by curiosity (e.g., food, culture, adventure), family ties, or bucket-list experiences. Several respondents referenced returning to places with prior personal significance or exploring entirely new regions.

  • Activity Preferences Inform Travel Choices: Many participants combine travel with personal interests and hobbies—such as sports, outdoor adventures, culinary experiences, or creative pursuits—suggesting that payment solutions tailored to activities or thematic travel (e.g., food tourism, family trips, sports adventures) may resonate strongly with this audience.

Hobbies and Interests

International Travel Destination

Occupation

Travel Companions

Travel Method

Travel Motivation

Travel Timing

Favorite destination

New visualization

Dominant emotion for question 1

Understand Travel & Online International Spending Behaviors and Attitudes

Q2

How often do you travel internationally each year, and where have you traveled outside your country in the past 12 months?

Open-ended

Summary

Based on 95 interviews
  • Wide range of travel frequency observed: Respondents’ international travel frequency varies significantly, from less than once per year to more than 10 trips annually. Both frequent and infrequent travelers are well-represented, indicating offerings should cater to distinct travel engagement levels.

  • Popular destinations span continents: There is substantial diversity in destinations, with notable clusters around Europe (Italy, France, Spain, Portugal, UK), the Americas (US, Mexico, Argentina), and Asia-Pacific (Japan, South Korea, Thailand, Vietnam). Caribbean and Southeast Asian countries are frequently mentioned as well.

  • Short, frequent trips vs. long, infrequent travel: Both patterns exist among respondents—some prefer multiple short trips throughout the year, often facilitated by proximity or work demands, while others opt for one or two longer trips. This suggests different planning, booking, and payment needs in each group.

  • Business, family, and leisure drive travel choices: Motivations for travel include work, family visits, leisure, and relationships. This diversity in purpose points to an array of financial requirements and priorities depending on the traveler’s context.

International Travel Frequency

Travel Trip Preference

Recent International Destinations

Dominant emotion for question 2

Q3

What are your main reasons or motivations for traveling internationally?

Open-ended

Summary

Based on 95 interviews
  • Cultural Exploration and Enrichment: The overwhelming primary motivation for international travel is the desire to experience new cultures, learn how others live, and gain broader perspectives. Participants consistently highlighted cultural immersion, discovering local traditions, languages, and cuisines as key drivers of travel satisfaction.

  • Pursuit of Relaxation and Well-being: Many travelers seek international trips as a means to unwind, reset, and escape everyday stress, with a strong preference for destinations offering pleasant weather, beautiful scenery, and opportunities to relax either on their own or with loved ones.

  • Family, Social, and Personal Connections: Visiting friends and family abroad is a common motivation, alongside seeking quality time, shared experiences, and memory-making with partners, children, or friends. Group dynamics and travel companions heavily influence destination choices and trip styles.

  • Openness to New Experiences and Adventure: A significant cohort is motivated by novelty, adventure, and personal growth—exploring new places, trying unfamiliar foods, engaging in active pursuits, and fulfilling lifelong dreams or travel bucket lists are all cited as important aspects of a rewarding international trip. Notably, some participants are also influenced by media, personal milestones, or affordability in selecting destinations.

Accommodation Preference

Travel Companion

Travel Planning Style

Desired Travel Experience

Travel Motivations

Dominant emotion for question 3

Q4

How do you typically decide where to go for your trips? What are your main influences when choosing a destination?

Open-ended

Summary

Based on 95 interviews
  • Price and Value Dominate Decisions: Affordable airfare, attractive deals, and overall cost are the most consistently cited influences when choosing a destination, often determining both where and when participants travel.

  • Personal Networks and Social Inspiration Are Powerful: Recommendations from friends, family, and feedback seen on social media (such as Instagram, YouTube, and TikTok) play a significant role in shaping destination choices, with online content often sparking curiosity or driving destination research.

  • Desire for New, Culturally Rich, or Unique Experiences: Many travelers prioritize destinations offering new experiences, exposure to different cultures, historical sites, or activities they haven’t tried before. Bucket lists and personal interests (including family connections, heritage, and special events) frequently guide these decisions.

  • Practical Considerations Shape Final Choices: Key practical factors such as safety, convenience, direct flight availability, suitable weather, family/kid-friendliness, and the preferences of travel companions often act as decisive filters, ensuring the chosen destination meets core needs and circumstances.

Trip Decision Factors

Type of Influence

Dominant emotion for question 4

Q5

Once you’re abroad, what types of purchases do you usually make? What do you tend to spend the most on?

Open-ended

Summary

Based on 95 interviews
  • Food and Dining Are the Top Spending Priority: Across all responses, spending on food—especially experiencing local cuisines, dining out at restaurants, and enjoying drinks—consistently emerged as travelers' largest or most prioritized expense while abroad.

  • Experiences and Activities Are Highly Valued: Many participants reported that tours, excursions, unique local experiences, cultural attractions, and memorable activities are among the top in-destination purchases, often taking precedence over physical goods or shopping.

  • Shopping Is Selective and Purposeful: Shopping abroad typically focuses on souvenirs, unique or local products (such as art, cultural attire, or jewelry), clothing (sometimes due to price differences), and gifts for others. However, few see general shopping or luxury purchases as the main spending category.

  • Accommodation and Transport Are Notable but Secondary: While a subset of travelers highlighted significant spending on accommodation or transportation, these are frequently viewed as necessary or fixed costs, with discretionary spending mainly directed toward food and experiences.

  • Notable Insight: There is a clear trend toward valuing authentic, local, and memorable experiences over material goods, with purchases often aimed at enhancing the travel experience or creating lasting memories rather than acquiring items.

Primary Spending Category

In-Destination Purchase Categories

In-destination purchase frequency

Memorable purchases or spending surprises

Dominant emotion for question 5

Explore Travel Payment Methods, Needs, Preferences, and Pain Points

Q6

When booking travel online before a trip (like flights, accommodation, or insurance), what payment methods do you usually use?

Open-ended

Summary

Based on 95 interviews
  • Credit Card as Primary Payment Method: The vast majority of respondents prefer using credit cards when booking travel online before a trip, citing reasons such as security, fraud protection, ease of obtaining refunds, the ability to dispute transactions, and travel-specific rewards like points, cashback, or airline miles.

  • Debit Cards Favored for Simplicity and Fee Avoidance: Debit cards are the next most common option, often chosen for their perceived convenience, absence of debt accumulation, and avoidance of interest or surcharges. Some participants specifically choose debit cards to stay within budget or due to a lack of access to credit.

  • Growing Use of Digital Wallets and PayPal: There is notable adoption of digital wallets (Apple Pay, Google Pay, GCash, Paymaya) and PayPal—these methods are valued for their convenience, speed, and in some cases, enhanced payment protection or installment options. Several respondents prefer these when available, especially for splitting payments or in regions where wallets are popular.

  • Selective Use of Alternative Methods: Some respondents mentioned using Buy Now Pay Later (BNPL) services, bank transfers, or prepaid/travel cards, primarily to manage large expenses, spread out payments, avoid foreign exchange fees, or when booking via specific platforms or in certain countries. This suggests emerging interest in flexible and region-specific payment options for travel bookings.

Payment Methods

Reasons for Payment Method Choice

Dominant emotion for question 6

Q7

While you’re travelling, how do you usually pay for things like food, shopping, attractions, or transport?

Open-ended

Summary

Based on 95 interviews
  • Credit Cards as Primary Payment Method: Most travelers prefer using credit cards for in-destination expenses due to broad acceptance, perceived security, ease of tracking expenses, favorable exchange rates, and the ability to avoid or minimize foreign transaction fees by selecting specific “no fee” or rewards cards.

  • Consistent Reliance on Backup Options: Despite a clear preference for cards, travelers almost universally carry cash in the local currency as a precaution against card acceptance issues, technical failures, or small vendors that only accept cash—highlighting ongoing uncertainty about universal card acceptance abroad.

  • Rising Use of Mobile and Digital Wallets: Contactless payments through mobile devices (Apple Pay, Google Pay, digital wallets, and e-wallets) are rapidly emerging as a favored method where supported, driven by convenience and speed. However, acceptance rates vary significantly by country and region.

  • Dynamic and Location-Driven Payment Adaptation: Travelers often adjust payment strategies based on destination-specific factors such as local payment culture, acceptance of cards/mobile wallets, risk of fees, and safety of carrying cash. Prepaid travel cards and app-linked cards are also used to budget, access local currency, or manage risk, reflecting a desire for flexibility and control.

In-Destination Payment Method

Payment Decision Factors

Dominant emotion for question 7

Q8

When you travel, how many cards do you typically bring with you? Please tell me which and why you use that card or cards.

Open-ended

Summary

Based on 95 interviews
  • Backup and Redundancy Drive Card Choices: Most travelers bring two to three cards, typically consisting of a primary card (credit, debit, or travel card) and at least one backup, to mitigate risks such as card loss, theft, technical issues, or acceptance problems in different countries. This redundancy is viewed as essential for uninterrupted access to funds.

  • Card Selection Based on Fees, Rewards, and International Acceptance: Travelers prioritize cards that offer low or zero foreign transaction fees, favorable currency exchange rates, rewards, travel benefits (like lounge access or points), and strong global acceptance (often selecting Visa and Mastercard for wide usability).

  • Mix of Card Types and Digital Payment Adoption: The most valued card types include credit cards for protection and rewards, debit cards for budgeting or ATM withdrawals, and, increasingly, multi-currency or travel-specific cards. Digital wallets and virtual cards are frequently used as convenient backups and for contactless payments.

  • Behavior Adjusts by Destination and Experience: Travelers commonly adjust the combination and usage of their cards based on the country visited (e.g., certain cards preferred within versus outside Europe, or specific networks like JCB favored in Japan) and past experiences with acceptance or fees, highlighting the need for flexible, adaptive payment options.

Card Usage Rationale

Country-Based Variation

Number of Cards

Card Types Used

New visualization

Dominant emotion for question 8

Q9

Do you ever make online purchases or bookings while you’re already overseas? If yes, can you describe the last time you did this? If not, why is that?

Open-ended

Summary

Based on 95 interviews
  • Spontaneous Online Booking is Common and Convenient: Many travelers report frequently making spontaneous online bookings while already overseas, particularly for local attractions, tours, transportation, last-minute accommodation changes, and restaurant reservations. They highlight the convenience of doing so, often to secure better prices, skip lines, or respond to emerging opportunities discovered during their trips.

  • Advance Planning Remains Significant for Some Travelers: A notable group of participants prefers to plan and book everything in advance before leaving their home country, citing reasons such as a desire for certainty, seamless travel, avoidance of potential issues, language barriers, and concerns about online security while abroad. These travelers typically only make in-person purchases while overseas.

  • Online Shopping Is Often Limited to Necessity or Value: Those who do shop online while abroad usually reserve it for needs-driven purchases (e.g., replacing an item, sending gifts home, or business requirements), or when it presents a distinct value advantage such as lower prices or unique availability. Online retail shopping for personal items is less common than bookings for experiences or logistics.

  • Barriers and Frustrations Are Not Universal, but Do Exist: Most participants who make online purchases or bookings overseas report straightforward, positive experiences, especially when using familiar platforms or digital wallets. However, some mention obstacles such as language issues on local websites, hesitation around payment security, delivery complications due to changing accommodations, device limitations, or inaccessibility of preferred payment methods in certain markets.

Online Purchase/Booking Details or Barriers

Overseas Online Purchase/Booking

Dominant emotion for question 9

Q10

Across all situations – from booking to spending while you travel – what’s most important to you when choosing how to pay?

Open-ended

Summary

Based on 95 interviews
  • Security is the Core Priority: Across interviews, security—protection from fraud, scams, unauthorized charges, and the ability to recover funds—emerged as the most frequently cited and foundational consideration when choosing payment methods for travel, with participants expressing a strong preference for options that offer robust financial and data protection.

  • Convenience and Ease of Use Drive Choice: Executives should note a pronounced traveler demand for payment solutions that are straightforward, quick, and widely accepted; participants consistently favored methods that minimize hassle, enable digital or contactless options, and work reliably across various countries, merchants, and platforms.

  • Low Fees and Favorable Exchange Rates Matter: Many respondents prioritized transparency and avoidance of hidden or excessive fees—including transaction, currency conversion, and ATM charges—often switching payment methods to achieve the lowest total cost and most advantageous exchange rates.

  • Rewards and Added Benefits are Decisive: The ability to earn rewards, points, miles, or benefits (including cashback or travel perks) meaningfully influences payment method selection for a significant portion of travelers, often tipping the decision toward one option over another, especially when economic advantages can be combined with security and convenience.

Painpoints

Payment Pain Points and Ideal Features

Payment Priorities

Dominant emotion for question 10

Identify Opportunities for Improved Travel Payment Solutions and Creative Features

Q11

If you could create your dream travel payment card or app, what special features or perks would it have to make your trips even more enjoyable?

Open-ended

Summary

Based on 95 interviews
  • Desire for Meaningful Rewards and Perks: Participants consistently requested features such as cashback, instant rewards, points or miles redeemable for flights, hotels, or experiences, as well as meaningful discounts (e.g., on attractions, restaurants, transportation, or lounges). Many highlighted the need for rewards to be genuinely valuable, flexible, and easily redeemable—even anticipating instant or same-day benefits.

  • Emphasis on Fee-Free, Favorable Exchange, and Global Acceptance: Nearly all responses prioritized cards or apps with zero or reduced foreign transaction fees, competitive or real-time currency exchange rates, and universal acceptance. Full transparency regarding fees and clear, upfront communication of exchange rates were repeatedly cited as essential.

  • Integrated Trip Planning and Local Experience Discovery: Executives should note a strong desire for all-in-one platforms that integrate payments, travel bookings, trip planning, and personalized recommendations for local experiences. Participants envisioned smart features such as maps, event suggestions, activity guides, language support, and local deals tailored to their destination—bridging payment with convenience and discovery.

  • Enhanced Spending Control, Security, and Emergency Support: Many participants requested real-time spend tracking, automatic expense categorization, spending limits, instant card freeze, offline payment functionality, and robust fraud and security features. Some noted the importance of proactive alerts and easy emergency support, recognizing the unique risks and challenges of international travel.

  • Unexpected Demand for Flexibility and Personalization: Notably, participants proposed innovative ideas such as installment payment options for travel expenses, the ability to consolidate credit, debit, and prepaid functions, features for customizing perks or spending limits by category, and country-specific deals. Personalization—ranging from unique local offers to AI-powered trip guides—was a recurring theme, demonstrating travelers' appetite for solutions that adapt to their habits and destinations.

Dream Travel Payment Card/App Features

Painpoints

Dominant emotion for question 11

Epilogue

Q12

Finally, thinking like a travel expert, which of the following brands do you feel are the best companions to ensure you have the best international travel experience possible? You can select one or multiple brands or specify your own if it’s not listed. Please tell me why you made this selection.

Multiselect

Summary

Based on 95 interviews
  • Universal acceptance and reliability are paramount: Visa and Mastercard consistently emerge as the top choices for international travelers, valued for their global acceptance, strong reputations, and reliability in enabling secure transactions anywhere in the world. These brands are seen as safe, traditional, and trustworthy, often serving as the foundational payment options for travel.

  • Digital wallets drive convenience and modernity: Apple Pay, Google Pay, and PayPal are highly regarded for their ease of use, speed, and the ability to consolidate multiple cards digitally. Travelers appreciate quick, touch-free payments via mobile devices, especially when physical cards are forgotten or lost, and value features like instant payment notifications and added security.

  • Cost-effectiveness and innovative features are differentiators: Fintech brands such as Revolut and Wise attract travelers by offering favorable currency conversion rates, low or no international fees, and instant fund access. These brands are perceived as innovative, practical, and traveler-focused, meeting needs that traditional cards sometimes overlook.

  • Rewards, protection, and service add significant appeal: Brands like American Express, Mastercard, and select digital wallets are favored for their rewards programs, strong customer support, and additional perks such as purchase protection, lounge access, and ease of dispute resolution. These features enhance perceptions of value, safety, and customer-centricity for international payment needs.

Finally, thinking like a travel expert, which of the following brands you feel are the best companions to ensure you the best international travel experience possible? You can select one or multiple brands or specify yours not listed. Please tell me why you make this selection.

Finally, thinking like a travel expert, which of the following brands you feel are the best companions to ensure you the best international travel experience possible? You can select one or multiple brands or specify yours not listed. Please tell me why you make this selection.

Brand Personality

Dominant emotion for question 12

Q13

Open-ended

Summary

No summary generated yet.

Dominant emotion for question 13

Screener questions

How many times have you traveled overseas in the past 12 months?

What is your age?

What was the primary purpose of your most recent international trip?

When you travel overseas for leisure, which payment methods do you typically use? (Select all that apply)

Which of the following best describes your current life stage/family situation?

Panel data

Age

City

Country

Education

Gender

Household income

Seniority level

State

Diary entry

Interview language