Design | Travel Payments: Consumer Behavior & Needs (Global Qualitative)

15m

Setup

Study Title (Internal)

Research Briefing

This qualitative study aims to explore and validate new travel-related financial propositions by understanding the real-world behaviors, needs, and pain points of international travelers. We seek to uncover how consumers from the US, UK, Australia, Germany, Brazil, and the Philippines plan, book, and pay for travel. The insights will help shape travel-focused offerings by identifying emerging trends in travel payment behaviors, discovering unmet needs and pain points with current solutions, and revealing priorities for enhanced payment experiences – without any mention of, or reference to, Mastercard to ensure unbiased responses. We aim for a 20-minute interview length.

Participant languages

Reporting language

Project

Analysis

Video Analysis

Select what to analyze in your video interviews. Each type of analysis runs on every video and surfaces insights inline with the transcript.

Built-in Reporting

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Note: thematic analysis and personas are always generated.

Participant welcome page

Translations

Title for participants

Introduction for participants

Thank you for participating in this research. We’re interested in learning about your travel experiences, how you pay for things while abroad, and any ideas that could make travel easier or more rewarding. There are no right or wrong answers – we’re simply interested in your honest opinions and experiences. Your responses will remain confidential and only be used for research purposes. Ready? Let’s get started!

Welcome page media for participants

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Consent form

Forms participants accept before the interview

Terms, privacy, and withdrawal

I have read and acknowledge Conveo's Terms of Service and Study Privacy Policy. I understand I can withdraw my consent to participate at any time without penalty, by closing this session or emailing [email protected].

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Recording and AI processing

I consent to being recorded (audio and/or video) and to my responses being processed by AI to generate insights for the Research Sponsor.

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Topic guide

Introduction

Start with friendly introductions to build rapport and make the interview a comfortable setting. Probe on the last time they travelled: why? where to? the highlights? with whom? when? how?. Make sure to use their initial answer (ie the location, reason, activities, fellow traveleres...) as a hook. play it back to them in an empathic way and use it as a bridge to probe more deeply on why, where exactly, with whom, when, how,

Research Objective 1

Title

Description

Probe: What kind of experiences do you usually look for when you travel? Probe: How do you prefer to travel (for example, relaxing vs. adventure, solo vs. group, planned vs. spontaneous, hotels vs. backpacking)? Probe: Who do you usually travel with when you go abroad? (Solo, partner, friends, family, or groups?) Uncover deeper travel needs and motivations—whether for relaxation, adventure, cultural experiences, socializing, etc. Probe for typical travel style, preferences for planning vs. spontaneity, solo vs. group, and what makes a trip most enjoyable or fulfilling. Reveal travel group dynamics which influence travel and payment choices. Probe for variations in behaviour based on travel companions.

Research Objective 2

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Description

Q10

Research Objective 3

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Description

Q11

Epilogue

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Q13