Light Items Tip or Shift, Causing Pooling and Wet Results
Facets
These facets are broadly related to the theme.
Loading / organization assessmentClassified by AI
Participant's comment on how the load was arranged (over/underloaded, items blocking spray, unsuitable items) observed while unloading.
Observed cleaning outcomeClassified by AI
What the participant notices about cleanliness/performance (residue, spots, remaining soil, cloudy glass, detergent issues) during unloading.
Follow-up reason / improvement / disappointment categoryClassified by AI
Captures the participant's brief reason for why the load was better/about as expected/worse (or what would have improved it) — used to group follow-up responses into actionable categories (e.g., cleaning, drying, time, damage).
Items evaluated for cleaningClassified by AI
The specific dishes/items the participant links their cleaning judgment to (e.g., pots, pans, wine glasses, plastics, baby bottles); capture all items mentioned or shown that inform their assessment.
Answers for the multiple choice question: "Now thinking about DRYING (water droplets, plastics, glasses, cutlery), how do you feel about how dry the items came out in this load?"
Drying compared to expected/usualClassified by AI
Interviewer follow-up question: whether the drying outcome was better, the same, or worse than the participant’s usual/expected results for drying (asked while participant shows items).
Item types shown for drying evaluationClassified by AI
Which categories of items the participant showed on camera for the drying assessment (e.g., plastics, glasses, cutlery) — used to contextualize the drying judgment.
Remediation severity / extentClassified by AI
How extensive the required post-wash fixes are, indicating impact on effort and workflow.
Item types needing remediationClassified by AI
Specific categories of items the participant shows or names as needing rework after the wash (useful for linking failure patterns to item classes).
Perceived cause of the issueClassified by AI
What the participant thinks caused the cleaning/drying problem (their attribution: program, loading, detergent, item type, water, machine, etc.).
Post-wash remediation actions requiredClassified by AI
Which concrete fixes the participant says they need to do after this run (e.g., re-wash, hand-scrub, hand-dry, re-arrange, discard).
Participant explanation (free text)Classified by AI
Participant’s brief reason for choosing that factor — capture their explanation verbatim or summarized (open text) for this load.
Primary perceived factor affecting wash outcomeClassified by AI
Which single factor the participant believes had the biggest impact on how this specific load turned out (choose one).
Quotes
“Maybe could have been how I loaded it, but, I mean, I always load it this way. Maybe I mean, I feel like no matter where I put the bowls, they're gonna be flipped over because they're lighter. Nothing really to hold them in place. So they have no weight to them, not enough weight. Like, this lid has weight to it. Right? So it's nothing to move. This this mug has weight to it. But those bowls, and they're, like, just sitting in there kind of loosely, not tightly. So, yeah, I don't think it was anything. Just the water pressure and the types of items and the fact that there's nothing to hold them in place.”
“Well, it would have been better if everything stayed in place and they get moved in and out and flipped over, full of water with some food particles in it, though. Then I had to pour it out, and they're not right now because they were full of water. And now they have to sit and dry even longer. So maybe if there is some way something you could place on top to kinda keep things in place, I think that would be pretty cool.”
“Alright. So I'm opening. Right. So I see some things are flipped over as per usual. So I have to pour those out. So that's kind of a maling to see those flipped over like that. Bolts. I see some stuff right there in the back that I gotta get out. Clean clean out that little tray. For now, those are gonna be wet because they were full of water. Pop looks alright. The balls moved around a little like usual, but they're good. They got a little water in them. Yeah. I think that's around a little bit. Not too bad. They look clean, though. Look pretty clean. Might have to put it back through the dried to get and some things had water in it.”
“So it's it's these ones, which, I mean, I know that's, you know, just gonna happen sometimes that the water kinda pulls on the top, that yellow one as well, but these two, that one down below. But because it didn't dry all the way, then when I opened it, it, like, does this, and then it gets wet things on on the bottom that are underneath it. So that's that's a little frustrating.”
“Again, glasses at the top. I'm putting them in using the the different rotation or or options with this one. I want them in here to where it's two of these things on the outside. There's one in the inside of the cup. It keeps it from moving. Same thing with this one. As you can see, there's three of them here. I put the inside in there, and these two kinda coated on the outside. Keeps it from moving too much. I don't want something to where it turns in sideways where it could be flipped up and filled up with water. So those are the ways I really go in to make sure that it's one and two, and they're very sturdy. Again, on the bottom, all my dishes, I want them facing the same way my bowls, as you can see in the back. My plates, I like to stack them this way, going this way with a little space in between. It keeps them from moving too much, but allows the space to get in to clean those. My utensils, sharp items go down so it doesn't poke you, such as this knife. And then the spoons and the forks are always facing up so that I can grab those. And when I'm reaching in, they don't, cut me.”
“Yeah. Like, I just had rearranged these bowls because they were, like, sitting up like this. Three of them were sitting on top. So I had to pour the water out, put them back like that. I can't put them to another dry stuff like I want. The top, the bowls were, like, kind of flipped up, and some were stacked, like, together, so I just spread them back out. Pour a little bit of water that was out. Back in the hand dry. Just gonna let them sit because I don't need anything cooking right away. By tomorrow, it'll be dry when I'm ready to use them again, so I don't really need to I feel like everything's clean enough. I usually tend to rinse off things before I use it anyway, so they'll be fine.”
“So for it to be better than expected, I would say there wouldn't be any like extra water on top of the Tupperware, any extra pool of water. This is kind of normal I'd expect with a lot of the Tupperware. I find that there's usually a lot of nooks and crannies where there's still water that is settled in there and I still need to let it dry on the drying rack. So like this you can see there's still some water.”
“Well, when I took out the cup, because it has this lip here, there was just a pool of water. And I showed you earlier that it just kind of spilled onto my drying mat. There, makes it a little wet. It still is kind of wet inside. There's a bit of a, some water droplets in there. So that's typically something that we see when we wash cups or something that has like a little rim, Where the water can be captured, it's not completely dried off and typically we just have to either hand dry it or I just set it out to dry like this on the drying mat.”