Loading and Placement Are Seen as the Biggest Lever for Results

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Users consistently credit spacing, angling, and rack assignment for clean, dry, damage-free results. When problems occur (pooling, missed soils), they blame overlap or blockage and fix it by rearranging on future runs—signaling a need for clearer loading guidance or feedback.

Facets

These facets are broadly related to the theme.

Participant's comment on how the load was arranged (over/underloaded, items blocking spray, unsuitable items) observed while unloading.

Found in 55 of 91 interviews · 63 mentions

What the participant notices about cleanliness/performance (residue, spots, remaining soil, cloudy glass, detergent issues) during unloading.

Found in 80 of 91 interviews · 95 mentions

Any unexpected observations (missing items, standing water, odors, foreign objects) encountered during the first visual scan and unloading.

Found in 86 of 91 interviews · 102 mentions

Captures the participant's brief reason for why the load was better/about as expected/worse (or what would have improved it) — used to group follow-up responses into actionable categories (e.g., cleaning, drying, time, damage).

Found in 90 of 91 interviews · 180 mentions

What the participant thinks caused the cleaning/drying problem (their attribution: program, loading, detergent, item type, water, machine, etc.).

Found in 85 of 91 interviews · 158 mentions

Which concrete fixes the participant says they need to do after this run (e.g., re-wash, hand-scrub, hand-dry, re-arrange, discard).

Found in 91 of 91 interviews · 129 mentions

Participant’s brief reason for choosing that factor — capture their explanation verbatim or summarized (open text) for this load.

Found in 91 of 91 interviews

Which single factor the participant believes had the biggest impact on how this specific load turned out (choose one).

Found in 91 of 91 interviews

Classifies the type of funny, surprising, or typical behavior or practice the participant reports about how their household uses the dishwasher.

Found in 90 of 91 interviews · 208 mentions

Captures who in the household is responsible for or causes the described quirky behavior and whether it creates conflict or an established routine.

Found in 87 of 91 interviews · 218 mentions

Quotes

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Video still for a quote by Laura E.
1:03
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Laura E.

“I think it was how I loaded it. You know, I mentioned before that I tried to, especially with the top rack and the smaller bowls and plates that I used, I tried to keep, you know, all those separate. And I try to face everything the same way, so that way the water is hitting it. And I try not to, especially with the bowls, I'll show you at the bottom. I move these bowls this way. So I'm kind of wondering, now that you're asking me that question, if maybe I had put the bowl this way instead, if that would have made a difference and maybe the water and soap would have hit it better. So maybe that's why the food residue didn't come off because I did have it faced this way instead of this way. And the reason why I did that was because the plates kinda stick out right here. So I wanted to make sure that, you know, they didn't get in the way, so I placed the bowl that way. So maybe if I had turned it the opposite way, there wouldn't have been any residue left on that bowl.”

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Sharon B.

“I think a lot of them weren't dry because of the position I put the glasses in. I put them that way so I can get the most in. So I put them upright. So I usually end up I mean, that's my my doing. I don't think the cycle had anything to do with it, but it's not a great dishwasher as I've said before.”

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Stephanie Koebel

“they can't go here because if you put them here, they are so close together that the water will not get between these, and they will not get clean. So, actually, I have to reload this, but, I have to do this pretty much every time I load the dishwasher because even though my husband's 54 and he can rebuild a computer for you, the man cannot figure out how to properly load the dishwasher so that the dishes actually get clean.”

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Kimberley S.

“I will rearrange to make sure, you know, everything can get hit in all sides by the dishwasher. But that's the main thing because, you know, I do I do like plates going together in bowls when I can because again, it just makes it easier when I'm emptying the dishwasher. But as long as things are put in there in a way that there's not stuff on top of things, that the water can freely get to all sides and front and back of my dishes, I'm good.”

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Shawn F.

“Not really. Up top, make sure all the things are flipped upside down. Because if not, then they'll pool, and then you're dumping water on dry dishes. So I wouldn't say. I think everything the routine, the way we have it now, we find is it cleans the most, it cleans the best, and, we kinda just stick with it.”

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Justine Shamey

“I think I loaded the dishes too close together.”

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Marcia M.

“So it's important that the dishes are spaced apart well.”

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Justin F.

“Then here, I try to angle things again so that the water pulls off and you don't have a pool of water when you open this, and then it just falls out and then you get your floor wet.”

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Justin F.

“I try to make sure that nothing is straight up and down to where it just holds water.”

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Marta Kostka

“Maybe if this cup was slanted more like this, then it would all drip and dry.”

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Jason L.

“I think it's just the geometry of the bowl and how it's facing. So the water falls off the top during the drying cycle and condenses and pools on the top of the bowls on the rims. So you could see it on the coffee cup here and you see it slightly on some of those rims. So if I would have tilted it a little more, it would probably yield a better, drying performance.”

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Renata A.

“It's actually both the way the items are placed, the shape of the items. In order for all the water to run off, it would have to be at an angle, and some things are not possible to put them at an angle completely.”

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Katharine K.

“I do worry that maybe that's covering some water so that things in this top area might not get cleaned.”

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Stephanie Koebel

“So, I mean, it's not really a rule. It's just common sense in my mind that if you're going to put something in a machine that's going to wash it, the water has to be able to reach all the surfaces.”

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Participant via Respondent

“it's a it's definitely a compromise between Tetris ing and making the most use of space and not overstuffing it so that, you know, things can't get cleaned.”

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Marisa S.

“I think because it wasn't jammed with so many dishes that actually cleaned a lot better.”

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Emma B.

“I think it was how I loaded it, not having too much in. I think that helped make sure everything was clean and how everything was spread out. I think that made it better.”

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Rebecca H.

“Okay. So I'm putting the the cups and the mugs like this, making sure there's room for all of them. I don't really have any specific rules here except that, you know, I wanna make sure that there's, like, room for everything and nothing is overlapping. I wanna make sure that everything, like, has enough room to get clean, so I don't wanna overload it. And down here, same thing. I wanna make sure everything has room that it's not overloaded.”

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Dianne H.

“I think how you load it is very important. You don't want to overlap too many things. You want each item to come out as clean as possible. So loading is very, very important. We do have a pretty top of the line KitchenAid, so I'm pretty pleased with overall that machine. You know, we use it a lot, so I wanted a good one. So I think that adds to how well my dishes come out.”

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Justin F.

“First reaction is definitely like annoyed by the amount of water still present.”