Inconsistent Product Info Creates User Confusion
Facets
These facets are broadly related to the theme.
Pain points or negative issues encounteredClassified by AI
Lists the problems or friction points users report during or after the visit that reduce satisfaction or create barriers to purchase.
Website features or UI elements found particularly helpfulClassified by AI
Identifies specific Amazon features, pages, or UI components users point to when showing what they find valuable during the visit.
Quotes
“Yes. Just now, I like I said, confusing was the price, structure and how many items will be shipped. I highly doubt that one pouch is almost €19. That makes no sense, considering usually they're not more than a fiver. So I don't know. That's very strange. However, that might just be the price, and that's where the confusion came from.”
“So I was looking for, a product that was just meat with nothing else added to it. I thought I'd found one, but it had vegetables, so we had to abandon that. So the the nearest thing to what I would normally buy was the the one that I chose. However, that's a lot more expensive than what I would normally buy.”
“The only thing I haven't realized was this amount, which I wonder whether that's actually the end amount because it's supposed to be $26.22, but it says in euro here, $345.17, whatever that means. But assuming oh, no. It actually really went to a high subtotal. So there there obviously must be an error somewhere.”
“What I find really annoying on Amazon is although you can do a search for your item, like, this is what I've searched for a brand, a food, and a size. So it's given me the one that I clicked on a few times is the brand and the size. The next one they've given me isn't even just a different flavor of the same product. It's a different flavor and a different size. So that's misleading. It's not just saying turkey's 27 and salmon is a different price. It's a different size bag. The third option is in a completely different brand. That doesn't help me when I've searched that I want to buy a specific brand. And I I really don't like that. I find it really unfriendly.”