Sponsored Content Causes Distractions in Searches
Facets
These facets are broadly related to the theme.
Shopping actions usedClassified by AI
The specific site interactions and navigation steps the interviewer will observe as the participant shops (useful for categorizing behavior).
Pain points or negative issues encounteredClassified by AI
Lists the problems or friction points users report during or after the visit that reduce satisfaction or create barriers to purchase.
Quotes
“So, most likely, even if you enter various concise search terms—that wasn't the case with dog food, but in my general shopping experience, when you're looking for specific items, you're often shown a lot of sponsored and recommended items, even though you're explicitly looking for something that doesn't include those products. And I don't know, I often get the feeling that the site is trying to push something on me rather than properly processing my search query.”