Sponsored Content Causes Distractions in Searches

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3 quotes
Intermingled sponsored or recommended items create confusion by disrupting goal-oriented searches, sometimes repeating products. This diminishes trust and focus. Clearly segregating sponsored content or providing a toggle to hide it would help maintain user focus and enhance trust during the shopping experience.

Facets

These facets are broadly related to the theme.

Shopping actions usedClassified by AI

The specific site interactions and navigation steps the interviewer will observe as the participant shops (useful for categorizing behavior).

Found in 42 of 42 interviews · 283 mentions

Lists the problems or friction points users report during or after the visit that reduce satisfaction or create barriers to purchase.

Found in 37 of 42 interviews · 66 mentions

Quotes

Open quote details
Pavel S.

“I'd say the only thing is the recommended one. Depending on the product, sometimes it's better, sometimes it's less good. But sometimes the recommended products just aren't really good, but rather what Amazon wants to push.”

Open quote details
Will M.

“Yeah. Quite simply, if I'm to see the same item listed two or three times in the same list, I might get confused and think that the the items are slightly different. So it makes me double check what I'm clicking on several times and find it rather irritating, actually, for that reason.”

Open quote details
Tizian W.

“So, most likely, even if you enter various concise search terms—that wasn't the case with dog food, but in my general shopping experience, when you're looking for specific items, you're often shown a lot of sponsored and recommended items, even though you're explicitly looking for something that doesn't include those products. And I don't know, I often get the feeling that the site is trying to push something on me rather than properly processing my search query.”