After-school and schedule-gap childcare is more valuable than routine care

Loading video…
20 quotes
Parents most wanted childcare help when it covered unstable or high-friction gaps rather than routine care. The hardest moments were after school, during holidays, during unexpected closures, and whenever schedule changes collided with work. What they wanted was trustworthy, low-management support for pickup, supervision, homework, meals, and activities, with strong reliability and parent control over who is involved.

Quotes

Open quote details
Ashley I.

between school closures and when she needs extra care for my oldest and coordinating my meeting schedule, it feels like things change so frequently that I'm always kind of scrambling for childcare.

Open quote details
Tanisha H.

If I had somebody that I could pick him up from school when school is originally out at like 3 o'clock, do homework, and I get home, then that would be great.

Open quote details
Ashley I.

The, coordination of childcare. Like, if there was last minute scheduling, that would probably be the thing that I would potentially, be willing to pay a company for.

Open quote details
Steven R.

managing and booking and managing childcare. Because like I explained earlier, that is something that has been very difficult for my wife and I in terms of when we're working, where we'll drop the kids when they're out of school and we're still at work or who's going to basically babysit when school is not in session and they're basically at work.

Open quote details
Steven R.

if the kids are basically not at school or if school is not in session, we usually find it very difficult to, like, get someone who would, like, babysit them and also, like, drop them off at, like, a friend's place.

Open quote details
Craig N.

It's the lack of structure for us. So it's loosely structured because the kid, the youngest one who's in primary school, goes to a breakfast club and after school club some days. But with my job, I end up working away from home quite a bit. So we have to call in parents or contact the school to ask them to do an extra session or something like that. And it's just the it's the preplanning and trying to manage it all and contact people through email that's a bit challenging.

Open quote details
Heather H.

if I know I have something important going on at work and I know my son is gonna be home all week doing nothing, I would love to have something set up at least a couple times during a couple days during the week to make sure he's not destroying the house or at least getting out of the house.

Open quote details
Christelle D.

it is important to have childcare, because when you're working and all that, you need to be able to find someone who can look after the children, especially during school holidays.

Open quote details
Video still for a quote by Faiza M.
1:11
Share
Faiza M.

I would find it really interesting if a company would prebook holiday activities for me in my area or at least give me options of holiday activities that I can book, in my area.

Open quote details
Faiza M.

It would be nice to have that structure to the holidays because I do really struggle with the holidays with keeping her entertained and finding nice things for her to do

Open quote details
Vanisa P.

I think the school activities during the holidays, maybe before school and after school clubs, to find enriching activities for my baby or when she's an older child.

Open quote details
Ashley I.

I would still want to have the choice and familiarity of our childcare providers. I'd want them to kind of map out the actual schedule and and coordinate those trusted providers.

Open quote details
Emma D.

finding something, you know, comparing reviews, what feels trustworthy, does it actually fit our need, and, actually, the booking process. That would be good if it was all in one place.

Open quote details
MaryMargaret B.

if for some reason her current setup stopped working completely, I guess the hardest part would just be figuring out a great alternative that we were as happy with, happy with, where we trusted the people, and where my child was happy too.

Open quote details
Tiphaine C.

I would say more the uncertainty, the fact of not being sure, of having the feeling of not being sure that over time I will have a suitable childcare arrangement, something reliable.

Open quote details
Tiphaine C.

It means honoring the requested childcare arrangement, not being late, so being punctual, that is also part of credit, that is part in a way of the person's credibility, a long-term commitment.

Open quote details
Bethan T.

I would say, keeping track of all the changing times, but also getting everyone there, making sure everybody is picked up at the right time, make sure nothing comes up that's gonna delay me in any way.

Open quote details
Rebecca B.

What becomes a burden is remembering and knowing what time and where I need to pick up my children, particularly if they are doing different activities.

Open quote details
Emma D.

on the occasions where we may need childcare, you know, not right now, but in, say, school holidays in the future, it would be good to have, a one stop shop or a place that I could go really easily to see what's available, all their reviews and stuff.

Open quote details
Rebecca B.

Our children have to go to wraparound care at school, so they go to breakfast club most days, and they have to go to an after school club every day because our working hours are as such that we can't pick them up.